The new program, authorized under a federal law enacted by Cong
ress last December, enables these designated contractors to collect, on the government’s behalf, outstanding inactive tax receivables. As a condition of receiving a contract, these agencies must respect taxpayer rights including, among other things, abiding by the consumer protection provisions of the Fair Debt Collection Practices Act.
The IRS has selected the following contractors to carry out this program:
- CBE Group 1309 Technology Pkwy Cedar Falls, IA 50613
- Conserve 200 CrossKeys Office park Fairport, NY 14450
- Performant 333 N Canyons Pkwy Livermore, CA 94551
- Pioneer 325 Daniel Zenker Dr Horseheads, NY 14845
The IRS will give each taxpayer and their representative written notice that their account is being transferred to a private collection agency. The agency will then send a second, separate letter to the taxpayer and their representative confirming this transfer.
Private collection agencies will be able to identify themselves as contractors of the IRS collecting taxes. Employees of these collection agencies must follow the provisions of the Fair Debt Collection Practices Act and must be courteous and respect taxpayer rights.
The IRS will do everything it can to help taxpayers avoid confusion and understand their rights and tax responsibilities, particularly in light of continual phone scams where callers impersonate IRS agents and request immediate payment.
Private collection agencies will not ask for payment on a prepaid debit card. Taxpayers will be informed about electronic payment options for taxpayers on IRS.gov/Pay Your Tax Bill. Payment by check should be payable to the U.S. Treasury and sent directly to IRS, not the private collection agency.
For more information visit the Private Debt Collection page on IRS.gov.
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